Shipping Policy

Thank you for shopping with Rose Island Originals! Many of our products are handmade, personalized, or prepared especially for you. We appreciate your patience while we make sure your order is created and packaged with care.

Order Processing Times

Most in-stock orders are processed within 3–5 business days.

Handmade, personalized, and made-to-order products typically require 5–10 business days for processing before shipment. Some products may require additional production time depending on the item, personalization, order volume, or season.

If a different processing time is listed on a product page, the timeframe stated on that product listing will apply.

Processing time is separate from shipping/transit time.

Business days do not include weekends or holidays.

Shipping Rates & Delivery

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and delivery location.

Delivery estimates provided at checkout begin after your order has been processed and shipped.

Once your package has been transferred to the shipping carrier, delivery times are outside of our direct control. Carrier delays caused by weather, high shipping volumes, transportation issues, or other circumstances may occasionally occur.

Rose Island Originals cannot guarantee a specific delivery date unless expressly agreed upon before purchase.

Tracking Your Order

When tracking is available, you will receive shipping confirmation and tracking information using the email address or contact information provided with your order.

Please allow time for the carrier to update tracking information after your shipping label has been created.

Personalized & Made-to-Order Products

Please carefully review all personalization information before submitting your order.

Personalized and custom products may begin production shortly after an order is placed. Changes may not be possible once production has begun.

If you need an item by a specific date, please contact us at roseislandoriginals@gmail.com before placing your order so we can let you know whether we can accommodate your requested timeframe.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you discover an error in your shipping address. We will make every effort to update the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Missing Packages

If tracking shows that your package is still in transit but appears delayed, we recommend allowing additional time for the carrier to complete delivery.

If your package appears lost or tracking has not updated for an extended period, please contact us at roseislandoriginals@gmail.com and we will help you determine the appropriate next steps.

If tracking shows a package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

We will do our best to assist with shipping issues; however, Rose Island Originals is not responsible for packages that are lost or stolen after confirmed delivery.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery at roseislandoriginals@gmail.com.

Please include your order number and photographs of the damaged item and shipping packaging. We will review the issue and determine the appropriate replacement, repair, store credit, or refund in accordance with our Return & Refund Policy.

Please keep the damaged item and original packaging until your claim has been resolved, as they may be required for a shipping carrier claim.

Local Pickup

Local pickup may be available for select orders at Rose Island Originals in Sebewaing, Michigan.

If local pickup is available for your order, you may select it during checkout or as otherwise indicated on the product listing.

Please wait until you receive notification that your order is ready for pickup before arriving. Processing and production times still apply to local pickup orders.

Pickup instructions will be provided when your order is ready.

Workshops & Event Registrations

Workshop registrations, event tickets, and other experience-based purchases are not shipped unless the product or event description specifically states otherwise.

Please refer to the individual event listing and our Return & Refund Policy for workshop registration and cancellation information.

Questions About Your Order?

If you have questions about processing, shipping, local pickup, or an upcoming deadline, we're happy to help.

Rose Island Originals
Sebewaing, Michigan
Email: roseislandoriginals@gmail.com