Return & Refund Policy

We hope you love everything you create and purchase from Rose Island Originals! Because many of our products are handmade, personalized, made to order, or prepared specifically for an upcoming workshop, our return policies vary depending on the type of purchase.

Please review the information below before purchasing or registering for an event.

Finished Retail Products

Unused, non-personalized finished products may be returned within 14 days of purchase or delivery.

To be eligible for a return, the item must be unused, undamaged, and in its original condition. Proof of purchase is required.

Approved returns will be refunded to the original form of payment. Original shipping charges are non-refundable, and customers are responsible for return shipping unless the item arrived damaged or we made an error with your order.

Personalized & Custom Orders

Because personalized and custom products are created specifically for you, all personalized and custom sales are final.

Please carefully review names, dates, spelling, colors, and other personalization information when placing your order. Rose Island Originals is not responsible for errors in information submitted by the customer.

If we make an error while creating your order, please contact us and we will make it right.

DIY Kits & Craft Supplies

Unopened and unused DIY kits may be returned within 14 days of purchase or delivery.

Kits that have been opened, partially completed, painted, assembled, or otherwise used are not eligible for return.

Due to the nature of certain craft materials, opened paints, adhesives, resin products, stains, and other consumable supplies cannot be returned.

Workshops & Public Events

Workshop registrations reserve your seat and allow us to prepare your project and materials in advance.

Workshop registrations are non-refundable.

If you are unable to attend, please contact us at least 48 hours before the scheduled workshop. When possible, your registration may be transferred to another person or converted to studio credit for a future Rose Island Originals workshop.

Cancellations made less than 48 hours before a workshop and no-shows are not eligible for a refund or studio credit because your materials and project have already been prepared.

For workshops involving personalized or custom-cut projects, studio credit may be limited once production of your project has begun.

Private Parties & Special Events

Deposits for private parties and special events are non-refundable because your date is reserved specifically for your group.

Cancellation and rescheduling terms for private events may vary depending on the event and will be provided when booking.

Damaged or Incorrect Orders

We want you to be happy with your purchase. If an item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include your order information and photos of the item and packaging so we can determine the best solution.

Depending on the circumstances, we may offer a replacement, repair, store credit, or refund.

Handmade Items

Many Rose Island Originals products are handmade or created using natural materials such as wood and sola wood flowers. Small variations in wood grain, knots, texture, color, placement, or other natural characteristics are part of what makes each piece unique and are not considered defects.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions?

We want purchasing and creating with Rose Island Originals to be an enjoyable experience. If you have a question or concern about an order, please contact us at roseislandoriginals@gmail.com.

Rose Island Originals
Sebewaing, Michigan